Who am I speaking to in Matthew's support team?
A big warm hello from Matthew's friendly support team!
We want you to know that we read every single message. While we may not be able to respond to all of Matthew's fan mail and requests for advice (he gets a LOT!), we appreciate and cherish the frequent positive feedback, glowing reviews, and heartfelt testimonials submitted by our amazing community.
Please reach out to us directly at firstname.lastname@example.org if you need any assistance, and we promise we will do our best to get back to you as quickly as we can!
Bie, Courtney, Ferris, Layne, and Lea xx
Bie: I love embracing different cultures, traveling, and eating local delicacies. I was known for having 6 cats growing up, but I now have 3 dogs, all of which were given to me. I love taking care of my nephews and nieces whenever my siblings need to go anywhere.
I'm the longest running member of Matthew's support team and still remember the early days of the company when Matthew worked from a cupboard in London!
Courtney: My name is Courtney; a lover of reality television (The Bachelor is my personal favorite), dogs, and quality time with my crazy family. I really enjoy writing music and baking – in fact, I hope to open a bakery with my mom someday!
When I'm not perfecting my chocolate chip cookie recipe and talking to you lovely people, I spend my time working at a bridal boutique in Annapolis, Maryland. So, when Matthew helps you find your dream guy, come pay me a visit, and I'll help you find your dream dress. ;)
Ferris: Hi there, Ferris here! I'm a Los Angeles native who graduated from Humboldt State University in the beautiful redwood forests of Northern California. I love helping Matthew help others and want to make sure you are happy! :)
When I'm not busy making sure every customer I interact with is ecstatic, I spend my time in coffee shops, taking pictures with old film cameras, or jumping on a plane somewhere!
Layne: After discovering his work far too late, I started working with Matt in the fall of 2018, long after I retired from a disastrous dating career that somehow culminated in marrying a man who inspires me daily. Matthew’s insight has helped me approach my marriage in a wiser way, not to mention empowering me tap into my confidence as a person and as a woman.
Although I live in Berlin, Germany, I grew up in a southern California family of butchers, bakers, failed farmers and great cooks, so you could say I’m passionate about food. Oh, and I love, love, love to travel. I’ve been on the road so to speak ever since my first trip overseas (to Russia at age 17). I majored in cultural anthropology at Pomona College, where I also performed as Cecil the Sagehen, our college mascot, for one basketball game. Writing and learning new languages are other passions of mine.
At the moment I speak Spanish, Italian, and German, and I’m trying to learn Bulgarian. I’m also fascinated by mediation and conflict resolution, as well as learning new ways to effectively communicate with one another – especially in the digital age. I strive to bring these lessons into my correspondence with our customers, and my goal is to ensure that every person who takes the time to contact us feels heard.
Lea: I love traveling and have lived in 12+ countries over the past decade but am currently happily based in the UK, home educating my two kids and looking after our pet rats. I'm fascinated by all things personal development, especially language and NLP, as well as unconventional and alternative approaches – to wellness and living.
When I'm not supporting our lovely customers with their own growth, I like to wind down by playing the guitar (current favourites include anything by Taylor Swift, Ed Sheeran or John Legend!).